Structuring my communication with office hours

Running a small development agency, one my my tasks is being available for my customers — past, present and future ones — to field questions, give support and discuss any future development efforts. That happens over the phone, per email or with our larger or long-time customers using Slack.

I quite like that part of the job. If I were working at a larger company, I wouldn’t mind having the role of support engineer. It’s the right combination of personal contact and building relationships, as well as finding efficient and quick solutions for…